We ship directly from our trusted warehouses to ensure fast and reliable delivery.
Standard shipping usually takes 6–10 business days, depending on your location.
You will receive a tracking number as soon as your order is shipped. For some products we also have express shipping options ensuring faster delivery times.

Once your order has been shipped, you will receive an email with a tracking link.
You can also track your order anytime using our Track My Order page.

Please check your spam or promotions folder first.
If you still can’t find it, simply contact us using our contact form: Contact us

We process orders quickly, but if you need to make changes, please reach out to us within 12 hours of placing your order.
After the order is shipped, modifications are no longer possible.

Return & Refund Policy

Please read our Return and Refund Policy carefully before making a purchase. Nothing in this policy affects your statutory rights under UK consumer law.

30-Day Return Policy

You may request a return within 30 days of receiving your order.

To be eligible for a return, the product must be:

• Unused and untested
• Unopened, with any hygiene seal intact
• In its original packaging
• In the same condition in which it was received

Proof of purchase is required.

Lipstick, Lip Care and Hygiene Products

For health and hygiene reasons, opened, used or tested lipstick, lip balm, lip care and cosmetic products cannot be returned unless they are faulty, damaged or incorrect.

Products with a hygiene seal can only be returned if the seal remains intact.

Change-of-Mind Returns

If you change your mind, please contact us within 30 days of receiving your order.

Approved change-of-mind returns must be unused, unopened and returned in their original packaging. Return shipping costs are the customer’s responsibility.

We recommend using a tracked shipping service. Soveira cannot be held responsible for returns lost or damaged during transit.

Original delivery charges and additional shipping services are non-refundable, except where required by law.

Faulty, Damaged or Incorrect Products

Please inspect your order when it arrives.

If your product is faulty, damaged in transit or different from what you ordered, contact us as soon as possible at info@officialsoveira.com.

Please provide:

• Your full name
• Your order number
• A description of the issue
• Clear photographs or a short video showing the product and packaging

Once the issue has been reviewed, we will offer an appropriate solution, which may include a replacement, refund or another remedy in accordance with your statutory rights.

Soveira will cover reasonable return costs for confirmed faulty, damaged or incorrect products.

We are not responsible for damage caused by misuse, accidental damage, improper storage, negligence or failure to follow the product instructions.

How to Request a Return

To begin a return, email us at info@officialsoveira.com and include:

• Your full name
• Your order number
• The product you wish to return
• The reason for the return
• Photographs if the product is faulty, damaged or incorrect

Please wait for our return instructions before sending your parcel. Returns sent without sufficient order information may take longer to process.

Return Address

Our return facility may be located outside the United Kingdom. The exact return address and instructions will be provided after your request has been approved.

International return shipping may cost approximately £15 or more, depending on the courier, parcel size and destination. Change-of-mind return costs are the customer’s responsibility.

Refunds

Once your return has been received and inspected, we will email you to confirm whether your refund has been approved.

Approved refunds will be issued to your original payment method within 14 days. Your bank or card provider may require additional processing time before the funds appear in your account.

We may withhold the refund until we have received the returned product or you provide evidence that it has been sent back, where permitted by law.

Delayed or Missing Refunds

If you have not received an approved refund:

1. 
   Check your bank or card account again.
   
2. 
   Contact your bank or card provider, as processing times may vary.
   
3. 
   If the refund is still missing, contact us at info@officialsoveira.com.
   

Order Cancellations

If you need to change or cancel your order, contact us as soon as possible.

Because orders are processed automatically, we cannot guarantee that an order can be stopped once fulfilment has started. If the order has already been dispatched, you may need to wait until it arrives and then follow the applicable return process.

This does not affect any cancellation rights you may have under UK consumer law.

Refused or Uncollected Deliveries

Customers are responsible for providing an accurate and complete delivery address.

If an order is returned because it was refused, uncollected or sent to an incorrect address supplied by the customer, reasonable shipping and return costs may be deducted from the refund where permitted by law.

Contact Us

If you have any questions about a return, refund or your order, please contact:

Soveira
Email: info@officialsoveira.com

Absolutely. Every order is covered by our 30-Day Glow Guarantee, meaning you can try our products risk-free.

Yes — all our products are carefully curated and tested to meet strict safety and quality standards.
Soveira only partners with trusted suppliers and manufacturers.

Our support team is here to help.

You can reach us anytime using or contact form: Contact us